Refund policy

S R Homez – Return & Refund Policy

Effective date: 28 August 2026

We want you to be happy with your order. This policy explains when you can return an item, replace it or get your money back. It applies to all products, including items sold at a discounted or sale price.

1. When you can return or replace an item

You can request a replacement or refund if:

  • the item arrives damaged or broken
  • the item is defective or does not work
  • you received the wrong item, size, colour or quantity
  • the item is materially different from its description or photos

2. Time limits

  • Damaged, wrong or defective on arrival: contact us within 48 hours of delivery.
  • A fault that appears during normal use: contact us within 7 days of delivery.

3. What we need from you

Send your order number and the following to supportsrhomez@gmail.com or WhatsApp 9517649696:

  • a clear, uncut unboxing video showing the parcel being opened (strongly recommended, and required for damage or missing-item claims)
  • photos of the item, its packaging and the shipping label

We review claims within 2 business days and tell you the outcome by message or email.

4. Return process

Please do not send anything back before we approve your request. For approved claims we will either arrange a free pickup or tell you where to send the item. Returned items must be unused (except where the fault shows only on use), with all accessories, parts and original packaging. Returns sent without approval may not be accepted.

5. Replacement or refund

For approved claims we will offer a replacement first. If the item is out of stock or you prefer a refund, we will refund you.

6. Refund timing and method

  • Prepaid orders: refunded to the original payment method within 7–10 business days of approval. Your bank may take a few more days to show it.
  • COD orders: refunded by UPI or bank transfer. We will ask for your details after approval.
  • Free shipping is not deducted from refunds on approved claims.

7. What we cannot accept

  • Change-of-mind returns, or items that no longer suit you [confirm this is your rule]
  • Items damaged by misuse, drops, water, wrong voltage or by trying to repair them
  • Items without original packaging or with missing parts
  • Opened consumables such as plant or soil products, unless they arrived damaged or wrong
  • Personal-care and heating or massage products once used, unless defective on arrival
  • Claims made after the time limits above

8. Cancelling an order

You can cancel for free before the order is dispatched. Message us with your order number as early as possible. Once an order has shipped, it can no longer be cancelled, but you may still use this policy if an eligible issue arises. Prepaid cancellations are refunded within 7–10 business days.

9. Refused or undelivered parcels

If you refuse a parcel without an eligible reason, or a COD order returns to us undelivered, we may deduct the shipping cost [Rs. 74] from any refund and may decline future COD orders to that address or number.

10. Contact us

S R Homez Email: supportsrhomez@gmail.com Phone / WhatsApp: 9517649696 Support hours: [Mon–Sat, 10 am–6 pm IST] Website: www.srhomez.in