Shipping Policy – S R Homez

S R Homez – Shipping Policy

Effective date: 28 August 2026

S R Homez ships across India. This policy explains how we process, ship and deliver your order.

1. Shipping charges

Shipping is free on all orders within India. The price you see at checkout is the price you pay, with no delivery fee added.

2. Payment options

We offer online payment and Cash on Delivery (COD) on all orders. For COD orders, please keep the exact amount ready when the courier arrives. We may call or message you on WhatsApp to confirm a COD order before dispatch, and orders we cannot confirm may be cancelled.

3. Order processing

Orders are processed and dispatched within 1–3 business days of confirmation. Orders placed on Sundays or public holidays are processed on the next business day. During festive sales such as Diwali, processing may take up to [4] business days.

4. Delivery time

Once dispatched, delivery usually takes 5–10 business days. Remote locations and areas the courier serves less often may take longer. Delivery dates are estimates, not guarantees, and can be affected by weather, strikes, holidays or courier delays.

5. Tracking

When your order ships, we send tracking details by SMS, WhatsApp or email. Tracking may take up to 48 hours to show updates after dispatch. If you have not received tracking details within 4 business days of ordering, contact us.

6. Delivery address and failed deliveries

Please check that your address, pincode and phone number are correct before you order. We cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address, an unreachable phone number, or refusal to accept the parcel. If a parcel comes back to us for these reasons, we will contact you to arrange re-delivery, and a re-shipping fee may apply. We may cancel COD orders that are repeatedly refused.

7. Damaged, tampered or wrong parcels

Please record an unboxing video as you open the parcel. If the parcel looks damaged or tampered with, or the item is wrong or defective, contact us within 48 hours of delivery with your order number and the video or clear photos. See our Return & Refund Policy for what happens next.

8. Delayed or lost orders

If your order has not arrived within [12] business days of dispatch, or tracking shows delivered but you did not receive it, contact us with your order number. We will raise the case with the courier and either re-ship or refund your order if it cannot be located.

9. Shipping area

We currently deliver within India only. We do not ship internationally.

10. Contact us

S R Homez Email: supportsrhomez@gmail.com Phone / WhatsApp: 9517649696 Support hours: [Mon–Sat, 10 am–6 pm IST] Website: www.srhomez.in